Independent service designer specialising in UK social housing

while male with black hair, side on. writing on yellow posit notes stuck to a wall

Helping housing associations to create better services for tenants.

New regulations like the Regulator for social housing’s consumer standards mean that now is the time for housing associations to use service design to improve their tenant satisfaction measures.

My work covers everything from big picture service strategy and transformation to detailed user research and service blueprinting. I also offer service design coaching and design recruitment support.

I don’t shy away from tricky services, like repairs, complaints, and planned works.

I care about making services easier to use and fairer for everyone. I also understand industry regulation and the challenges social housing organisations in the UK have to balance.

“pivotal in bringing design thinking and service design into the organisation”

Shaheda Hussain, Head of strategic buisness change at Incommunities