Service design training for Magna Housing

I ran a session using real housing examples and plain language. We looked at common service design problems, explored what makes a good tenant journey and used hands on activities to bring things to life.

The session helped staff build confidence and gave them simple tools they could apply straight away. It also helped reinforce a culture of inclusion and curiosity across the organisation. The process was collaborative from start to finish.

Teams across the business worked together to explore the current service and co-create solutions. This helped break down silos and build shared understanding.